Hi Imran,
A part of our team was in holiday during the last week. So, we couldn't answer to your messages.
It looks like your server refuses to call itself anything but "freshershome.com" (withoutt the "www"), but the license you purchased was for the server "
www.freshershome.com" (with the "www").
You can re-get the file with "My Files" on neojoomla.com. I've modified your server address on our database, so that will be work.
Sorry for the troubles.
François